TP User Adoption Services (UAS)
Training Partners provides services that are designed for the specific demands of each phase of your project implementation. Our services include the whole spectrum of web and print designs to provide a complete solution to increase user-adoption.
Business and/or Project Alignment
Success in adopting new technology or platform depends on clear objectives and plans as it does on deploying the technology itself. To ensure that management agree on the strategic objectives of the implementation, User Adoption Services help you achieve the following:
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Align Company stakeholders around clear project objectives
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Create a change strategy for the project
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Define business and performance metrics, if any.
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Develop an activation plan for performance,User training, communication, and strengthening strategies
Change Management
Having new services to your users not only entails providing the service but also the emotional as well as physiological attachment that users have grown accustom to. Providing adequate support as well as expectation to the users is an important step before implementation. Companies who may have upgraded services without support and implication impact may find themselves at the mercy of sudden surge in calls in help desk or service desk resulting in frustrating users as well as support staff.
User Training
You can have the best implementation in the world, with the most sophisticated features, analytics and integration, however, without user adoption, technology has zero value to organizations. With the implementation of new technology, users need to be prepared to use it efficiently and effectively. Educating users is therefore a critical component in achieving your strategic and operational goals. User Adoption Services assist you to do the following to develop your employees' competencies:
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Assess training requirements
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Prepare executives and managers to help direct reports effectively and efficiently execute daily activities
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Provide job-role and process-oriented training to managers and end users
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Prepare support teams to help all users
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Validate acquired knowledge and skills
This can be done via various modes such as e-learning, hybrid or classroom based
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